Refund Policy

Last Updated: January 2025

1. Overview

At Imaginator, we are committed to providing high-quality AI image generation services. This Refund Policy outlines the circumstances under which refunds may be issued for our pay-per-use API service.

2. Pay-Per-Use Model

Imaginator operates on a pay-per-use basis. You are charged only for the API requests you make, based on the model tier and number of image generations. There are no subscription fees, setup fees, or monthly minimums.

3. Refund Eligibility

3.1 Eligible Refund Scenarios

Refunds may be issued in the following cases:

  • Service Outages: Extended downtime or service unavailability caused by our systems (excludes scheduled maintenance)
  • Billing Errors: Duplicate charges or incorrect billing amounts
  • Technical Failures: API failures that resulted in charges without successful image generation
  • Unauthorized Charges: Fraudulent use of your payment method (subject to verification)

3.2 Non-Refundable Scenarios

Refunds will NOT be issued for:

  • Successfully generated images, regardless of quality or satisfaction with results
  • User error in API implementation or usage
  • Changes in pricing after service has been rendered
  • Account termination or suspension due to Terms of Service violations
  • Dissatisfaction with generated content that meets our technical specifications
  • Network issues or downtime on your end
  • Third-party service interruptions beyond our control

4. Refund Request Process

4.1 Time Limit

Refund requests must be submitted within 30 days of the charge date. Requests submitted after this period will not be considered.

4.2 How to Request

To request a refund:

  1. Email refunds@imaginator.com with your account email
  2. Include your transaction ID or invoice number
  3. Provide a detailed explanation of the issue
  4. Attach relevant documentation (error logs, screenshots, etc.)

4.3 Review Process

We will review your request within 5-7 business days. You will receive an email notification with our decision. If approved, refunds will be processed to your original payment method within 10 business days.

5. Partial Refunds

In some cases, we may issue partial refunds. For example, if our service was available for most of the billing period but experienced significant downtime, we may refund charges proportional to the downtime duration.

6. Service Credits

As an alternative to refunds, we may offer service credits for future API usage. Service credits have no cash value, are non-transferable, and expire after 12 months if unused.

7. Chargebacks

If you initiate a chargeback with your payment provider, your account will be immediately suspended pending investigation. We encourage you to contact us first to resolve any billing disputes. Fraudulent chargebacks may result in permanent account termination and legal action.

8. Failed API Requests

You are not charged for failed API requests that return error codes indicating our service was unavailable or unable to process your request. Our billing system automatically excludes failed requests from your usage charges.

9. Testing and Development

We recommend using our API documentation and testing with small volumes before scaling up. Charges incurred during testing and development are non-refundable. Plan your implementation carefully to minimize unnecessary costs.

10. Cancellation

You may cancel your account at any time. Upon cancellation, your API key will be deactivated immediately, and you will not be charged for any future usage. Outstanding charges for usage prior to cancellation are non-refundable.

11. Pricing Disputes

If you believe you have been charged incorrectly, contact us immediately with your invoice details. We will investigate and correct any billing errors. Correct charges based on our published pricing at the time of usage are non-refundable.

12. Force Majeure

We are not liable for service interruptions or failures caused by events beyond our reasonable control, including natural disasters, acts of war, government actions, or third-party infrastructure failures. No refunds will be issued for downtime caused by such events.

13. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified policy.

14. Contact Us

For refund requests or questions about this policy, contact us at:

Email: refunds@imaginator.com
Support: support@imaginator.com